Case Study – Fernie Brewing Company
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Today’s business communication systems are a “living” part of your organization – a complex ecosystem of evolving technologies and critical voice/data services working together to keep your clients and staff connected. Staying on top of it all can be daunting and prohibitively time consuming. Sunco Telecom Managed Services are an intelligent, cost-saving way to ensure your communication systems (and ultimately your bottom line) stay healthy and robust!
Traditionally associated with the information technology (IT) field, the term managed services describes the administration of an organization’s computer network by a third-party team. The evolution of this service to include telecommunications is a natural progression with the advent of VoIP (voice over internet protocol) technologies that demand more careful maintenance and management. In fact, Sunco is proud to be one of the first local companies to offer Telecom Managed Services!
Depending on the level you choose, Sunco’s Telecom Managed Service packages can include the management of data and voice services (Internet, traditional phone lines, VoIP, SIP trunks), extended hardware warranties, proactive maintenance, software upgrades, Moves/Adds/Changes (MACs) and priority dispatching. To that end, Sunco Telecom Managed Services aim to provide your organization with reliable telecommunications, reduced downtimes, and unparalleled cost effectiveness.
Sunco’s Managed Services take the guesswork out of administering your organization’s telecom needs. In business since 2000, our team knows communications inside and out; and as your telecom managed services provider, Sunco helps save your business time and money!
Sunco Managed Services can support a wide variety of businesses, from local to nationwide, Canadian to international. Consider the following levels of telecom managed services as broad examples of what Sunco is able to provide, and please don’t hesitate to contact us to discuss your organization’s specific needs:
The complete telecom managed services package. Key benefits include:
The intermediate telecom managed services package. Key benefits include:
The basic telecom managed services package. Key benefits include:
Have existing employees who manage your IT/telecom systems? Our Gold level package is a perfect adjunct to bolster your inhouse support. Ask us for details.
No matter what level of managed services you’re under, your business will enjoy priority dispatch on service calls over non-contract clients, guaranteed on-hand inventory of critical telecom hardware, preferential labour pricing, online billing and ticketing system, annual telecom bill audits, and more!
Managed Services mean we shop around for the best rates, negotiate on your behalf, and review all the contracts and bills!
Enjoy priority dispatch on service calls over non-contract clients.
Sunco designed its telecom managed services solutions for maximum uptime. Whenever possible, we replace faulty hardware rather than sending away for repair. Sunco manages and monitors service alarms and keeps a stock of hardware replacements on hand; we’ll know of hardware issues quickly and be ready to get your organization back up and running in good time. Sunco documents and analyzes hardware trouble to determine patterns and proactively minimize the risk of future issues.
Our Fully Managed and Platinum packages include extended warranties on most telecom hardware.
If you have a dynamically staffed environment demanding multiple moves/adds/changes (MACs) per month, a Fully Managed Service package with all MACs included helps simplify billing and makes budgeting easier.
Hiring Sunco as your telecom managed services provider allows you to take advantage of preferential labour rates (for installations, special projects, servicing, etc.) and reduced/waived trip charges depending on the level you choose.
Sunco Telecom Managed Services are charged per user and billed monthly, so your telco costs are easier to budget with no surprises.
Sunco prides itself on its expertise and experience in business communications, and our telco relationship management credentials are unmatched since we are one of the first telecom providers offering managed services. With Fully Managed or Platinum levels, we’ll manage your telco bills on your behalf to ensure you get the best service for the lowest price. Enjoy hassle-free relationships with major telco providers through us!