MiCloud Flex is designed to deliver a unique experience, both for your business and for your customers. It is built on Google Cloud with proven reliability, security and scalability. It delivers a complete solution in the cloud to enable communications to anyone, anywhere and on any device. It’s everything you need to take your business communications to the next level. All without the cost and complexity of a traditional, premises-based communications system.

Key Benefits of MiCloud Flex

Benefit #1

FULLY HOSTED, END-TO-END SOLUTION WITH ROBUST SYSTEM FEATURES

Implement a communications solution hosted in the cloud with customizable options and seamless integration with your current business applications. You get everything you need in one cloud and in one solution with the most robust features available.

Benefit #2

IDEAL FOR MULTI-OFFICE ENVIRONMENTS

Users enjoy the same communications experience anywhere, anytime, and on any device. Applications and information move seamlessly because they’re stored and hosted in the cloud.  MiCloud Flex also features advanced security protection to ensure that sensitive data remains safe.

Benefit #3

COLLABORATE SMARTER

MiCloud Flex boasts the most robust features available including presence-based awareness, instant video communications,  voicemail to email, attendant console and much more.  All of these features allow you and your team to collaborate smarter and more efficiently.

Benefit #4

WORK ANYWHERE

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets.  You and your team will have the freedom to communicate using voice, email, text or chat from any device.

Benefit #5

DELIGHT YOUR CUSTOMERS

Combine your contact center with your CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles. Intelligently routing everything to the right place at the right time.

Benefit #6

MAXIMUM FLEXIBILITY AND SCALE

With dedicated hosting in secure Google Cloud data centers, you’ll get maximum flexibility to create your own communications environment without the complexity of managing it yourself.  You get full control over all of your upgrade and maintenance windows. With several service plan options, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands.