The Sunco team is delighted to announce that we are now a distributor of Phonesuite hotel phone systems across Canada, including two new platforms – Voiceware VoIP systems and Sunco’s Voice for Hospitality hosted service. The development strengthens our comprehensive suite of telecom solutions for hotels, attractively priced for a range of budgets.

The move comes following Sunco’s acquisition of PhoneInn Inc., the previous distributors of Phonesuite solutions in Canada. As part of the agreement, PhoneInn’s owner, Don Kawchuk, has joined our team on a consultancy basis and will continue working with his over 650 Canadian Phonesuite customers. These properties can also leverage Sunco for our expert advice and support including SIP trunking, internet/phone lines, and 24/7 telecom managed services.

Phonesuite: a rich history of affordability and simplicity

For over 25 years, Phonesuite’s speciality has been reliable, on-premise hotel phone systems that are simple to configure, use and manage. Its market success is demonstrated with over 6,500 installations across the globe.  Sunco and Phonesuite customer Larry Decock, co-owner of Western Budget Motels:

“Eight years ago we chose Phonesuite because of its affordable cost and appealing features,” he explains. “Now, nine of our Western Budget locations feature Phonesuite and it consistently proves itself as the ideal communication solution for our staff and guests.”

With the advent of VoIP technologies, Phonesuite launched Voiceware, its modern, software-based VoIP phone system (IP-PBX) offering a full hospitality feature set and friendly user interface.  Voiceware makes in-house administration a breeze for any type of property—from 4 to 4,000 rooms!  The platform auto-configures SIP phones from multiple manufacturers and easily integrates with all major property management system (PMS) providers – a must for any hotelier.

Personalized, guest-focused features and functionality

Improving the guest experience, while increasing operational efficiency, is at the cornerstone of Phonesuite’s mix of products.  A browser-based console allows your team to support guest requests from anywhere on the property using a tablet and mobile headset. Guest details and requirements are immediately displayed on request, supporting the delivery of personalized, five-star service.

As you’d expect, unlimited call or staff groupings, ring groups, and queues are included, with simple, role-based management and configuration making updates a simple task. Advanced “Find Me-Follow Me” features ensure calls to hotel management are never missed, while an integrated voicemail to email service provides convenient access to messages on the go.

Guests will appreciate wake up calls and voicemail prompts delivered in his/her native language in addition to personalized access to wake-up schedules, weather forecasts, room service options, and in-room checkout features.

Hosted hotel phone systems now available!

Sunco now offers Voice for Hospitality, our own Cloud-hosted option for hotel properties of any size wishing to balance functionality and predictable costing.  Powered by Voiceware technology, this managed service is a worry-free, low cost option for hoteliers as all system software is owned and managed by Sunco. Operators benefit from low capital investment and gain a full-featured, scalable and supported telecom solution, at an affordable monthly rate.

A comprehensive array of hotel communication solutions, tailored to fit your needs

The addition of Phonesuite reinforces Sunco’s hotel phone system service, including solutions from Mitel and hotel guest room phones from Bittel, Telematrix, Teledex, Scitec, Cetis and others. From small boutique hotels to large, multi-site operations, Sunco can provide advice, communication upgrades, and installations fully tailored to your needs.

Contact us to learn more about Phonesuite or Sunco’s full range of hospitality platforms and take advantage of our expertise to improve your guest experience.

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