Emergency Phone System Support

Routine maintenance can help prevent system crashes and crisis situations. Sunco offers telecom managed services that support all major telecom providers and phone manufacturers. If your system is more than five years old, it might be time to think about upgrading. Not only will the system be less likely to go down, but you can take advantage of cost-effective new technologies and increased functionality.
Yes, we can assist. Call our support line at 780.809.1786 and we can help you quickly identify the cause of the issue.  If we cannot solve the problem over the phone, one of our friendly technicians will gladly come to your site.
Sunco provides 24/7 emergency support. Call us at 780.809.1786 and leave a message in our emergency after-hours mailbox. A member of the tech support team will respond within 2 hours.
This is most likely a problem with your telecom provider, meaning the phone lines themselves are down. We can usually do a quick test over the phone to determine if this is the case.
If your repair requires extra time or if your system needs to be replaced, we can provide a temporary solution like a hosted phone system to keep disruption at a minimum. Temporary solutions are usually in place within a day and we have the stock to provide system upgrades and replacements as fast as possible.
One of our techs will try to help you as much as we can over the phone. Once we understand the problem, our support team will make a visit to your site. We’ll come prepared with as much equipment as we need to get you up and running. When the crisis is over, we can offer support and advice on preventative measures and maintenance. Our goal is to create long-term partnerships to make sure our customers are getting the most from their phone systems.